Thanks to our future-proof system our mounts never become outdated, as you upgrade or change your tablet you simply need to purchase a MagConnect compatible case for that device which will still continue to work with your exsisting mount.
Yes our arms are interchangeable between different bases, however our mounts are available in two different sizes - 20mm and 26mm. It is important to know which ball joint your mount utilizes in order to know compatibility with other mount bases, if you require any assistance simply contact a Joy Factory representative for assistance!
We've preselected the most popular bundles and have made those available across various models , however not all cases and mounts are available as a bundle. For these items you can simply add them to your cart individually and the price will be the same as if you were to purchase them as a bundle.
Since we are a prime manufacturer of mobility products we have the full ability and capacity to offer both OEM and private labeling of goods. Please reach out to our sales team directly for further assistance here.
The Joy Factory has now expanded shipping services to military and U.S. territories, including American Samoa; Guam; Northern Mariana Islands; Puerto Rico; U.S. Virgin Islands; and Armed Forces Americas, Europe, and Pacific. For items shipped with standard shipping to APO/FPO/U.S. territories, please allow 14 business days. Please note: at this time, we are currently unable to offer two-day and express shipping options to APO/FPO/U.S. territories.
International shipments are subject to customs and duty fees that are imposed by the countries customs, these fees MUST be paid in order for the shipper to deliver your package. These fees are separate from shipping fees paid when your order was placed. The Joy Factory does not cover these costs nor can estimate what these fees will be.
Once your order is processed and shipped you should receive an email containing tracking information, you can also obtain your tracking information by logging into your account and locating your order in your order history.
We know you are excited to receive your order. To ensure The Joy Factory exceeds your expectations, we will occasionally ship items in an order separately. Please rest assured, we will only charge one delivery fee per order regardless of the number of boxes received.
Local Pick Up provides you with a more convenient way for you to pick up your online orders, giving you full peace of mind as to when you will receive your order without having to worry about not being home and missing the delivery.
The Joy Factory, Inc. warrants to the original purchaser on our products against defects in materials and workmanship for the period of one (1) year from the original purchase date unless otherwise specified.
Please contact our support team directly at firstname.lastname@example.org and be sure to include a copy of your original receipt, photos of the product and/or issue, and your full contact information so that we can reach back out to you and take care of your RMA request.
The Joy Factory does not offer cross-shipping, in the event of an exchange the product must be first shipped back to our return center and upon receipt your replacement item will then be shipped out to you.
Most orders are shipped within an hour of the order being received, if you find a mistake on your order or need to make a modification please contact us immediately. We do not have the ability to change or modify orders- in the event of a change needing to be made your order will need to be cancelled and reordered with the correct information.
If an item is out of stock you will be notified by a member of our logistics team shortly after placing your order with the option to wait or to cancel the backordered item. We do not partial ship orders and your order will be shipped in full once the backordered item is back in stock.
At The Joy Factory, creating environmentally responsible products isn't just a sales tactic; it's an essential part of who we are…and it's been that way from the beginning.
Here are some of the ways The Joy Factory has made this dream a reality:
Make it reusable--We've traded in flashy, single-use plastic and shipped all our iPad cases and mounts in reusable and recyclable packaging.
Make it smaller--We could have stopped at just using 100% recyclable packaging for our mounts. But no, we kept on engineering until we could find even smaller ways to package them. Now we use 20% less materials in our redesigned mount packaging.
Make it better--All our packaging (if it's not reusable) is recyclable, so every purchase from The Joy Factory is one you can be proud of.