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Warranty Policy


Warranty


The Joy Factory, Inc. warrants to the original purchaser on our products against defects in materials and workmanship for the period of one (1) year unless specified. The warranty period commences on the date of purchase from the authorized reseller/retailer or directly from The Joy Factory, Inc. website. Your purchase invoice showing the date of purchase is the proof of the date of purchase. A proof of purchase is required for warranty service. The Joy Factory at its discretion will repair or replace any part that The Joy Factory determines to be defective.

This warranty does NOT cover cosmetic damage. This warranty does NOT cover damage due to: acts of God; accident; misuse; abuse; neglect; modification; improper operation; improper maintenance; lack of maintenance; connection to improper equipment; or repairs conducted by a party other than THE JOY FACTORY, INC. This warranty does NOT cover products sold AS IS or WITH FAULTS. The Joy Factory will not be liable for any indirect, incidental, or punitive damages arising from use of this product.

Warranty Service


For warranty service within the warranty period, please contact The Joy Factory, Inc. support department to obtain a Return Merchandise Authorization (RMA) number. When returning the product, you must ship the product pre-paid and in its original packaging or in packaging that provides an equivalent degree of protection for the product during shipment. Place a copy of your proof of purchase inside the packaging and clearly mark the RMA number on the outside of the package. Return requests that do not contain an RMA number will not be processed. The Joy Factory, Inc. will ship the repaired or replaced product to you postage paid.

Return for Refund


If you purchased a product directly from The Joy Factory Inc. website, we offer a 30 day refund to based on your original method of payment. All returns must include a Return Merchandise Authorization (RMA) number; please contact The Joy Factory Inc support department to obtain a RMA number. All products return for refund must be shipped freight pre-paid, and are in their original condition with packaging, accessories and documentation. All other refunds are at the discretion of the individual reseller/retailer where the product was purchased.